General Terms and Conditions

PRICES

We reserve the right to amend prices at anytime due to fluctuations in commodity prices and make corrections for errors and omissions.
Unit prices shown in parenthesis are required under The Price Marking Order 1999.

VAT

Inclusive of VAT is calculated at the rate of 17.5% effective from the 1st January 2010.  Books are exempt from VAT. Prices may change if the VAT rate changes.
You are required to fill in the order form with prices inc. VAT to facilitate calculating the total amount payable.
The Invoice will show prices for individual products exc. VAT, with a sub total; a total for VAT payable; and a total invoice amount.

SPECIFICATION OF GOODS

Every care is taken to describe and illustrate the products accurately. We have free leaflets available and our customer service team are on hand to help with more information about the products if required.
Manufacturers may alter product specification; and we accept no responsibility for errors and omissions.
Colour charts are shown within the limitations of the printing process and actual colours may vary.

CARRIAGE CHARGES 

UK: All orders with a value of over £50 inc. VAT are carriage free. For orders under £50 inc. VAT there is a charge of £3.99 for carriage and packing; and all orders under £25 inc. VAT will receive a charge of £5.99.
UK Offshore and Scottish Highlands: Customers located in the Scottish Isles and Highlands, Isle of Wight, Isle of Man and Northern Ireland for orders under £75 there is an additional charge of £5 to the standard carriage charges.
Eire & Channel Islands: Minimum order value is £50. Orders up to £100 will be charged £10 carriage and packing. Orders over £100 are carriage free.
Heavy/Large Items: These are indicated in the catalogue / webshop and will be subject to a surcharge and so may some oversized items. Examples are presses, kilns, drying racks, canvases etc. We will quote any additional charges prior to processing your order.

All orders placed for UK Remote Areas and Eire will be processed to us as a Quotation and we shall contact you confirming the freight surcharge and request payment at this stage.

DELIVERY

We aim to deliver all orders to UK destinations, and which are in stock at time of ordering, within 5 working days of receipt of order. For deliveries to Eire, the Channel Islands, Northern Ireland and Isle of Man, please allow 7 days. We are unable to deliver to PO Boxes or BFPO addresses. For all order enquiries outside the UK and Eire please email us with your contact details and product request and we will pass your requirements to our International Customer Service Team who will respond with prices, including delivery charges, for your country.
Telephone orders are processed immediately �on line' to the warehouse and we cannot add to orders once they are received.
We may be able to add to orders received by other methods - if they are not processed. In such cases it is essential you refer to your original order by quoting the date the order was placed and your customer reference number.
All goods must be signed for on receipt of the consignment. If the goods are not inspected at time of delivery, then sign and please state �unopened'.
If within 14 working days, goods have not been delivered, then contact us immediately.
Deliveries to educational establishments will only be made during the holiday period if we have written confirmation at the time of placing the order that there will be an authorised person appointed to receive the consignment.
All goods delivered by pallet will be delivered to the nearest accessible, lockable, ground floor door.

PART ORDERS AND BACK ORDERS

If an item is out of stock when you order by phone, we will notify you so you can choose another item if you wish. For post/fax/email/ web shop orders received from private customers, we will refund for any goods which we cannot immediately deliver and advise you of the expected in stock date by letter, so that you may re-order. Account customers will automatically be put on back order status unless they advise us to the contrary. Private customers may receive back orders for all their transactions by prior agreement.

SUBSTITUTION

It is our policy not to make a substitution if an item is out of stock or discontinued - unless we are authorised to do so by the customer.

RETURN OF GOODS

Private customers may return free of charge, unused, unwanted and undamaged products, if notified to us by phone, fax or email within 7 working days of receipt of the goods - and be refunded.
If goods are found not to be as described or damaged, then customers may return them free of charge and receive a replacement or refund, and we request notification within 72 hours of receipt of the consignment, so that we can rectify quickly.
Goods for return (within the above terms), will be collected by our carriers for return to our warehouse. Do NOT send goods back to us at the Alton customer service office.
For goods that have been damaged in transit: it is your responsibility not accept them. The courier will return the goods to us.
When returning any goods you must include your name, customer number and the invoice/delivery advice note number with the goods.
This information must be shown on the outside of the packaging used for returning the goods.
Only return goods when you have prior clearance from the customer service office at Alton. Telephone: 08433 571 572. They will advise you how and where the goods are to be returned.

PAYMENT

We accept payment by cheque and all orders above £100 inc VAT will require clearance in our bank account prior to despatch. Cheques will be made payable to:
�Great Art'.
All credit and debit cards listed in the �How to Order' section at the front of the catalogue are accepted. (In no circumstance will we accept cash payment.)
Business customers may apply for an Account Credit Application form and subject to satisfactory completion and acceptance of our Trade Terms and Conditions, we will be pleased to open a trading account.
For those customers wishing to pay by electronic transfer, our bank details are:
Lloyds TSB Plc, 5 The Square, Petersfield, Hampshire, GU32 3HL.
Account name: Great Art/Gerstaecker UK Ltd
Account No: 00299845
Sort code: 30-96-61
Goods delivered remain our property until payment is made in full.

PHONE CHARGES

Your call will be charged at 5p / per minute (inc VAT) at all times from a BT landline - calls from mobiles and other networks may vary.

HEALTH AND SAFETY

COSHH Regulations 1988: we will supply manufacturers' health and safety data sheets upon request.
CHIP Regulations 1993: we will automatically supply manufacturers' health and safety data sheets for those products, which are classed as hazardous within this legislation.
All electrical goods intended for use in a domestic situation will be provided with a plug to international standard IEC 884 - 1 and fitted with a fixed adaptor, so that it may be used just like a �13 amp plug' (BS1363). All electrical equipment intended for the workplace (requiring three-phase power) will be supplied with installation information and customers will require the services of a qualified electrician for commissioning this equipment.
Installation of equipment such as presses, kilns etc must be arranged by the customer and with all products supplied, manufacturers instructions must be followed.
Throughout the catalogue reference is made to the various EU and international standards to which products conform eg: DIN, CE, ACMI, EN.

INTELLECTUAL PROPERTY

GreatArt is a Trademark of Gerstaecker UK Ltd Alton, GU34 1EA. The "G" device in the aforesaid Trademark is Registered by Gerstaecker Verlag GmbH, Eitrof, D-53783. Gerstaecker, Jaxell, Jax and Jaxon are Registered Trademarks of Gerstaecker Verlag GmbH. Honsell Trademark and the "H" device are the intellectual property of Honsell art products GmbH, Stuttgart, D-70565.

COMMUNICATIONS TO AND FROM THE COMPANY

Any suggestions, queries or complaints should be addressed to the company's offices in Alton and normally we will reply within one week.
From time to time we will mail product information about new products and offers.
Please advise us in writing if you want to be removed from our mailing list.
The company's full contact details are given at the front and back of the catalogue - as well as on the web site, order forms, invoices and delivery advice notes.

TRADE STANDARD TERMS & CONDITIONS OF SALE

Applicable to Businesses, Institutions and the Education Sector trading with the company on approved credit account application. These Terms can be posted upon request with an Account Application Form which should be completed, signed by an authorized signatory and, returned via fax to 01420 59 3333.

Registered Office: 151 Putney High Street, London, SW15 1TA. Registered in England, No: 4266620. VAT No: 780 8838 82.