Privacy policy - legal information



GreatArt is the trading name and style of Gerstaecker UK Ltd, Normandy House, 1 Nether Street. Alton, Hampshire, GU34 1EA, United Kingdom (A limited company registered in England, No.4266620), which is a wholly owned subsidiary of Gerstaecker Verlag GmbH, Wecostrasse 4, Eitorf, D-53783, Germany. The website owner will be referred to as GreatArt hereafter:

GreatArt owns the domain names


Anyone accessing information on the website does so in the knowledge that they accept the following terms and conditions:

GreatArt will endeavor to ensure that all information posted on this site is correct and current. GreatArt reserves the right to make changes at any time and without notice. GreatArt cannot guarantee that all the information contained on the site is accurate, correct or complete.

Consequently GreatArt cannot take responsibility for

  • Any site interruption
  • Any viruses or software failure
  • Any errors or omissions in the content
  • Any loss or damage from a 3rd party's fraudulent intrusion on the site which has affected the information contained therein
  • Any direct or indirect loss or damage irrespective of how it is caused


The GreatArt website contains links to other websites and GreatArt cannot be held liable for the content of those sites or other external sources. Neither can GreatArt be held responsible for any loss or damage from the use of goods or services from those sites or 3rd party sources.


As with our printed catalogue, the entire content of the website is subject to copyright with all rights reserved, You may save/print a hard copy of individual pages /sections of the GreatArt web site but you must not remove any copyright or other proprietary notices. With any copying/saving you will have been deemed to have accepted the terms and conditions herein. All property rights remain with GreatArt, You will not reproduce any part , transmit, modify, link or use for any public or commercial purpose - the GreatArt web site without the prior written permission of GreatArt. It is forbidden to modify the website software or use devices to obtain unauthorized access to the website or to gain entry to the website by another source other than that provided by GreatArt.

Intellectual Property Rights

GreatArt is a Trademark of Gerstaecker UK Ltd Alton, GU34 1EA. The "G" device in the aforesaid Trademark is Registered by Gerstaecker Verlag GmbH, Eitrof, D-53783. Gerstaecker, Jaxell, Jax and Jaxon are Registered Trademarks of Gerstaecker Verlag GmbH. Honsell Trademark and the "H" device are the intellectual property of Honsell art products GmbH, Stuttgart, D-70565.



GreatArt commit to preserve the confidentiality of any information provided online by internet users. The management of your personal data is in accordance with Art. 13 General Data Protection Regulation (GDPR). Users can access, amend or delete any personal information by written application to GreatArt at Normandy House, 1 Nether Street, Alton, Hampshire, GU34 1EA or by email to Further details concerning the use of your data and your rights as a user are included below.

A) Controller

GreatArt are responsible as the controller for the described data collection and processing.


B) Personal Data Collected (Part 1)

The following customer data is collected by us as part of the formation of a contract between our customers and us and is necessary for us to enter into said contract with the customer. In addition, some of this data is also collected each time customers request services from us (either via our web site or via written purchase orders):

1) The customer's full name.

2) The customer's full mailing address.

3) The customer's email address, and telephone/fax if provided

4) The customer's invoice contact and address if different from 1. and 2.

5) The customer's date of birth if provided.

What the above information is used for:

The information collected above is used solely to implement our contract with the customer (Setting up of an account with us, supplying of goods by us, the issuing of invoices by us and marketing communications) and it is not disclosed to any third party or used for any other purpose.

We use your email address for notifications regarding the status of your order, shipping and delivery notifications.

Where the above information is kept:

The above information is maintained on an electronic database used solely by us and only available to us.

C) Personal Data Collected (Part 2)

We store the IP address transmitted by your web browser for a period of seven (7) days, strictly for the purpose of identifying, restricting and eliminating attacks on our website. After seven (7) days, we delete or anonymize your IP address. The legal basis for the pro-cessing of this personal data is provided for in Art. 6 para. 1 lit. f GDPR.

When you visit our website, the data collected from the user of the website is temporarily stored on our web server for statistical purpose in order to improve the quality of our website. This data contains:

The page, from which the data is requested

The name of the data file,

The date and time of the query,

The amount of data transferred,

The access status (file transmitted, file not found),

A description of the type of browser used,

The IP address of the requesting computer shortened to such an extent that no identification of any persona data is possible.

The listed usage data is stored anonymously.

D) Personal Data Collected (Part 3)

The following information is also logged by our web and mail servers when customers contact us by these means:

The internet protocol address (IP address) of the computer used to send the request.

The version of web browser and the computer operating system used to send the request.

The email address of the requestee.

What the above information is used for:

The information collected above is used solely for the purposes of implementing the contract between us and the customer, monitoring web and mail usage and the diagnosing and rectifying of problems that may occur

Where the above information is kept:

The above information is maintained on the server logs and is used solely by us and only available to us.

E) Personal Data Collected (Part 4)

UK law requires proof of age when purchasing restricted items including solvents, spray paints and blades or cutting tools. To adhere to these laws, when purchasing these items online you will be asked to provide proof of age by means of a photo image of your identification documents (drivers licence, passport, etc.) sent by email to our customer services team.

What this information is used for:

To verify the customer is of the legal age to purchase either:

Solvents (may only be sold to those of 18 years of older)

Spray cans (may only be sold to those of 16 years or older)

Cutting tools or blades (may only be sold to those of 18 years or older)

Where this information is kept:

This information is maintained on an electronic database used solely by us and only available to use. Storing of this information will allow us to verify the legal purchase of any future age restricted items.

F) Third Parties

We transfer data to service providers who support us solely in fulfilling our contract with the customer. This includes the name, mailing address and contact number of the customer if supplied and with their consent. This transference is made under the scope of a data processing agreement in accordance to Art. 28 GDPR. Our service providers are bound to us by strict instructions and contractual obligations. We use the following service providers: Secure Trading, PayPal, UPS, UK Mail, Menzie’s Response Mailing and Royal Mail

G) Accessing, Amending and Removing your Data

How do I change any details stored on

To alter any of your registered details on, click on ‘Sign in’ and enter your login name and password. Once logged in you may change any of the details by clicking ‘Your GreatArt’ and updating your details found there. For further information about shopping on, please read our Terms and conditions.

How can I get my name removed from the mailing list?

If you want to be removed from our mailing list, please send an email to with the word 'remove' in the subject line and the email address that you wish to be removed inside the email. In addition, each electronic mailing we send you will contain a link that will allow you to un-subscribe.

If you have further questions or want to see the personal data we hold:

If you require further information please contact us. We respect the personal privacy of our customers and their right to access the information held about them by us. Any customer wishing to obtain a copy of the information about them held by us should contact us (in writing) asking for the information.

H) Data Security Measures

To avoid unauthorized access to your data, we have implemented technical and organisational measures. We use encryption technologies on our website. Your data will be transferred to our servers and back again via a connection that is protected by a TLS encryption technology. You can recognize that you are browsing on an encryption secured website by the lock-symbol shown in the address bar of your browser and by the address bar starting with https://.


I) Your Rights as a User

As a website user, the GDPR grants you certain rights when processing your personal data.

1. Right of access (Art. 15 GDPR):

You have the right to obtain confirmation at to whether or not personal data concerning you is being processed, and, where that is the case access to the personal data and the information specified in Art. 15 GDPR.

2. Right to rectification and erasure (Art. 16 and 17 GDPR):

You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you and, if necessary, the right to have incomplete personal data com-pleted.

You also have the right to obtain an erasure of the personal data concerning you without undue delay, if one of the reasons listed in Art. 17 GDPR applies, e.g. if the data is no longer necessary for the intended purpose.

3. Right to restriction of processing (Art. 18 GDPR):

If one of the conditions set forth in Art. 18 GDPR applies, you shall have the right to restrict the processing of your data to mere storage, e.g. if you revoke consent, to the processing, for the duration of a possible examination.

4. Right to data portability (Art. 20 GDPR):

In certain situations, listed in Art. 20 GDPR, you have the right to receive the personal data concerning you in a structured, common and machine-readable format or demand a transmission of the data to another third party.

5. Right to object (Art. 21 GDPR):

If the data is processed pursuant to Art. 6 para. 1 lit. f GDPR (data processing for the pur-poses of the legitimate interests), you have the right to object to the processing at any time for reasons arising out of your particular situation. We will then no longer process personal data, unless there are demonstrably compelling legitimate grounds for processing, which override the interests, rights and freedoms of the person concerned, or the processing serves the purpose of asserting, exercising or defending legal claims. 

6.Right to lodge a complaint with a supervisory authority

Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory au-thority if you consider the processing of the data concerning you infringes data protection regulations. The right to lodge a complaint may be invoked in particular in the Member State of your habitual residence, place of work or the place of the alleged infringement


J) Contacting GreatArt Concerning Data Protection

If you have any observations or queries in connection with our privacy policy, please email , call 08433 571 572 or write to the Data Protection Compliance at GreatArt, Normandy House, 1 Nether Street, Alton, GU34 1EA.

Registered Office: Normandy House, 1 Nether Street, Alton, Hampshire, GU34 1EA.

Registered in England, No: 4266620, VAT No: 780 8838 82.

K) GreatArt Newsletters

On our website we provide the opportunity to subscribe to our newsletter. If you consent to this processing separately, this processing is pursuant to Art. 6 para. 1 lit. a GDPR. The receipt of our newsletter also only permitted with your consent. Subscribing to our newsletter means that you give GreatArt your consent to receive emails containing our latest news and special offers. Your consent can be withdrawn at any time without affecting the lawfulness of the prior processing. If consent is withdrawn, we will stop the corresponding data processing.

You may unsubscribe from the newsletter at any time, e.g. via an email sent to or via the link to unsubscribe from the newsletter, which you will find at the bottom every newsletter email.


L) Competitions

Information you submit to take part in a competition or survey will only be used in order to identify and contact the winner (Art. 6 para. 1 lit. f GDPR). The winners will be notified in writing by email, or by post should an email address not be provided. Competition forms may include an opt-in to the GreatArt newsletter or the newsletter of a GreatArt partner. We will not use your data for advertising purposes without your consent. Relevant data will be deleted immediately after the prize has been awarded if you do not consent to the processing of your personal data by opting in to relevant newsletters.

If you win, with your consent, we may additionally publish your name on our website or social media.


M) Contact us Form

You can contact us via our web contact form. In order to use our contact form we require your name and your email-address. You may provide us with further information, but you are not obligated to do so.

By submitting the contact us form you agree to the electronic collection and storage of your personal data. The legal basis for processing is Art. 6 para. 1 lit. a GDPR. We use your data exclusively for the processing of your request. You may withdraw your consent at any time, by contacting


N) GreatArt Facebook Page

We operate an official Facebook page based on Art. 6 para. 1 lit. f GDPR under the URL https:// We never collect, store or process personal data of our users on this site. Furthermore, no other data processing is carried out or initiated by us. The data you enter on our Facebook page, such as comments, videos or images, will not be used or processed by us at any time for any other purpose.

Facebook uses web tracking methods on this site. Please be aware that Facebook may use your profile data to evaluate your habits, personal relationships, preferences, etc. We have no influence on the processing of your data by Facebook.

O) YouTube Videos

On some pages of our GreatArt magazine site, we embed YouTube videos. Opening these pages results in YouTube content being downloaded. In this context, YouTube also receives your IP address, which is technically necessary for retrieving the contents. We have no influence on the further processing by YouTube. However, when embedding the videos, we activated the extended data protection mode offered by YouTube.

P) Website Chats

You may contact our customer services team using our online chat service. Do personal data is required to use this service and conversations you would have with our agents online are not used in any way, nor communicated to any third parties.

Q) Cookies

We use cookies on our website. Cookies are small pieces of data that are stored and read in your end-device. A distinction is made between session cookies, which are deleted when you close your browser, and permanent cookies, which are stored even after your visit has expired. Cookies may contain data that enables the recognition of the device being used. However, in some cases cookies only contain information on certain settings which are not personal data.

We use up to 48h session cookies on our website. The data is processed in accordance to Art. 6 para. 1 lit. f GDPR and in the interest of optimizing or enabling user guidance and improving our website presence.

Please be aware that you can set your browser to inform you when cookies are being stored or used on the website you are visiting. Thus, any use of cookies is transparent to you. You have the possibility to delete your browser configuration at any time and pre-vent any use of new cookies.  In the event you refuse the use of cookies, please note that our web sites may not be displayed optimally and some functions are then no longer technically available.

R) Retargeting Google

If you use our website, you agree to the following data processing:

We use Google Retargeting Technologies

We use Google's retargeting technologies in order to offer you advertising, on other web-sites, that is tailored to your interests. Data processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR.

How does remarketing work?

When you visit our website, recognition features of your browser or end device are re-trieved, your IP address is evaluated or a recognition feature is stored as a small text file (e. g. so-called third-party cookie) on your end device. Furthermore, it is possible that Google connects your visit of our website with your usage behavior which is recorded when you visit various websites. The characteristics are designed pseudonymously. If you are logged in with your Google account, these features can be assigned directly to your profile. Google can link and store your visits to our web pages with your features to display targeted advertising on other Internet sites.

The aforementioned recognition features are pseudonymous and we can use Google to recognize your end device on other internet pages. Your device and your browser will be recognized by Google, e.g. when you visit a page that displays advertisements on Google's behalf.

We can add to our website so called remarketing tags. We may add keywords to our webpages that contain statements about the content of the website, such as offered products. Google receives these keywords which contain neither personal nor sensitive information. When you visit a page with certain keywords related to products, Google stores them and assigns them to your pseudonymous recognition features. Google can use this link to determine whether and, if so, which of our advertisements will be displayed to you.

We can therefore commission Google to place advertisements on other websites based on the pages you visited. If you visit another website that participates in Google's display network, Google can use recognition features and keywords stored for this purpose to de-termine whether and, if so, which of our ads should be displayed.

For more information on how Google Remarketing technologies work, visit

What does cross-device remarketing mean?

If you sign in to Google services with your own credentials or use one or more of your own Google accounts, Google may link the recognition features of different browsers and de-vices. So once Google has created a unique identifier for the laptop, desktop, smartphone or tablet you are using, you can associate those identifiers with one another by using or having used your sign-in information to use a Google service. In this way, Google can also play our advertising campaigns beyond the end device in a targeted manner. However, Google will only do this if you have agreed to this data processing in your dealings with Google.

You Have the Option to Define Advertising Settings

You can object to this form of advertising at any time. To do this, please visit  and deactivate personalised advertising.  Please note that these settings may not affect all devices and browsers. Further in-formation is also available at

S) Social Media Plugins

For data protection reasons, we do not integrate any social media plugins directly into our website. Therefore, when you access our pages, no data is transferred to social media services such as Facebook, Twitter, XING or Google+. A profiling by third parties is thus excluded.

However, you still have the option of sharing selected pages by clicking on the Facebook, Twitter, XING or Google+ buttons, and you can see how often a page has been shared in the past when you view the post. We use the so-called Shariff solution developed by the German c't Magazine to offer a data protection compliant alternative to the classic social plug-ins.

What's behind it? The Shariff solution means that as a first step, all the data and functions required to display Facebook, Twitter, XING or Google+ buttons are provided by our web server. Only when you decide to share a post via the corresponding button and click on it, does a data transfer to the operator of the respective social media service takes place.

T) Automated Decision-Making

As a website user you have the right not to be subject to a decision based solely on auto-mated processing, which has a legal effect on you or significantly affects you. The legal basis is Art. 22 GDPR. Automated decision-making may be performed, if it is necessary for entering into or for the performance of a contract, a national derogation exists or explicit consent is given.  If any of the exceptions apply, we guarantee appropriate measures to safeguard your rights and freedoms.

If you wish to exercise your rights, please contact GreatArt at

If you have any observations or queries in connection with our privacy policy, please email , call 08433 571 572 or write to us at GreatArt, Normandy House, 1 Nether Street, Alton, GU34 1EA.

Registered Office: Normandy House, 1 Nether Street, Alton, Hampshire, GU34 1EA.

Registered in England, No: 4266620, VAT No: 780 8838 82.

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