• Check order status
• Parcel tracking
• Personal wishlist
• Multiple delivery addresses
• Order history
• Marketing preferences
• Exclusive offers and discounts
• And much more!
Can I order as Guest?Unfortunately, you cannot check out as a guest.
To order without creating an online account, please call 0300 303 4224 and select option 1 where an order can be placed over the phone for you.
Forgotten your password?
Please make sure that the caps lock button isn't on if you haven't put any capital letters in your password.
If your password is automatically entered in the field, please delete it and type it in again.
If you have forgotten your password, then click on request password and enter the email address that you registered with. This will send a secure link to your Inbox where you can see your login and then change your password.
If you have not received this email within 10 minutes of requesting it, please make sure that you entered your email address correctly. Also check that it has not been sent to your Junk E-mail box as some email providers have very sensitive spam filters. If an email is still not received please email [email protected] for assistance.
Know your old password, but want to change it? You can change this in your account.
If you have changed address, phone number or email address, just login to your account, then click on "Account" and go to "Billing and Delivery address". Change the information and then click Save at the bottom of the page.
If you are unable to change your details in your account settings, please contact us using the contact form.
We only deliver to the United Kingdom. Unfortunately we are no longer able to deliver to the Republic of Ireland. If you wish to place an order to be delivered outside the UK, please contact Gerstaecker, our head office in Germany, where the following conditions will apply :
- the minimum order value for deliveries is 150€
- the cost of delivery will be calculated by Gerstaecker dependent on each individual order and the country of delivery
You can use www.greatart.co.uk to look for the products and use the same product codes.
Do you have a delivery address in the United Kingdom, but a foreign billing address? Please contact us via the contact form.
Why have I been asked to supply an image of my I.D?
law requires proof of age when purchasing restricted items including
solvents, spray paints and blades or cutting tools. To adhere to these
laws, when purchasing these items online you will be asked to provide
proof of age by means of a photo image of your identification documents
(drivers licence, passport, etc.) sent by email to our customer services
This is required when purchasing:
Solvents (may only be sold to those of 18 years of older)
Spray cans (may only be sold to those of 16 years or older)
Cutting tools or blades (may only be sold to those of 18 years or older)
if a product requires I.D. verification upon purchase it will be indicated on the product page.
Please note, that if you have paid by a credit card in your name then we will not require additional identification. Paypal and debit card payments will need to provide alternative identification.
Within 10 business days your order will arrive at your doorstep.
With the tracking e-mail we send you as soon as your parcel leaves our warehouse, you'll be able to follow it real-time.
This information can be found in your account on our webshop in the tab: "order history"
Don't worry, we are working on your order! As soon as the carrier picks up your order, you will receive a tracking e-mail.
How much do you charge for delivery?
Subject to condition 3.2, we will charge the following for standard delivery within the United Kingdom (all prices inclusive of VAT):
- free for orders of £75.00 or more;
- £4.95 for orders between £25.00 and £74.99;
- £6.95 for orders of £24.99 or less.
Brushes and 'small items' are indicated with a symbol on their individual product page.
If your order contains only products that are marked with this symbol your order will be assessed accordingly:
- FREE for brush and small item only orders of £34.95 or more
- £2.95 for brush and small item only orders of £34.94 or less
An additional delivery charge of £5 will be applied for Scottish Highlands, Northern Ireland (BT), UK Offshore islands, Channel Islands, Isle of Man (IM), Perth (PH), Inverness (IV), Krikwall (KW), Paisley (PA), Lerwick (ZE), Kilmarnock (KA), Outer Hebrides (HS), Isle of Wight (PO), Guernsey (GY) and Jersey (JE)). This is due to different policies operated by our carrier to deliver to these areas. In respect of such orders the total delivery costs will be notified to you prior to the dispatch and/or payment. During promotions such as "Free delivery weekend", the areas above will still be required to pay the additional charge of £5, unless otherwise stated.
You can see which products should be delivered on the packing slip that accompanies your order. To prevent damage, products are sometimes sent separately. It is therefore possible that another delivery is on its way to you. In this case, you'll see multiple parcels in your order-history.
Not on the packing list? Unfortunately those products were not available anymore.
The purchase amount of these unavailable products will then be refunded to your bank account within 14 days.
Cancelling an order
Please contact our customer service team using the contactform to cancel your order. Make sure to include the customer or order number in the message. We're only able to cancel your order for a short amount of time. When you're order has already been processed and/or shipped, it cannot be cancelled anymore. Please refer to our "return policy" if you'd like to return your order (partially).
Changing your order
Unfortunately, once you have placed your order, it cannot be changed.
Would you like to reserve items at our London store?
Please contact the team directly to enquire on stock availability and reservation. You can contact them via:
0300 303 4224-
Staff will locate the items you would like to collect and leave them behind the till for you to purchase upon arrival.
Pleas note stock can only be reserved for up to a maximum of 7 days.
Step 1: Click on "Your Basket", at the top right hand corner of the website.
If your basket is empty this will take you straight there. If you already have items in your basket, the summary box will drop down and you will need to click on "View Basket".
Step 2: In the "Quick Shop" box, enter the product code for the item you wish to add to your basket (e.g. "16300").
Adjust the quantity of items you wish to order as required, then click "Add to Cart".
Tip: If you wish to add multiple products in one click, separate the product codes with a comma followed by a space (e.g. 16300, 33801, 20225009...). Once the products have been added to you basket you can increase, or decrease the quanity of each item, and remove items as required.
You can find a lot of information about the products on our website.
Click on the description tab below the product photo
Because we have a large product range, it may be that the information is not yet available (in English). Do you have a question? Don't hesitate to contact us via our contact form.
How do I find a product I have seen in the catalogue?
Add them to your basket: If you already know what products you would like to order (with the 5 digit GreatArt product number), then click on "Your basket" and go to "View basket". Enter the product codes and quantities. This will automatically add the products to Your Basket. If it doesn't do this, please make sure you have allowed 'Pop-Ups' in your browser.
Find out more: If you want to find out more details about an item that you have seen in the catalogue then you can just type in the 5 or 8 digit catalogue number in the search box.
Note: if you are ordering from a sale or promotional brochure, please remove the number prefix before entering. i.e. 5-16300 would be entered as 16300.
Some products are very sensitive to damage. Therefore, it is important that they are sent in a pack of at least 3 or 5.
When the product has a minimum order quantity indicated, you can fill in this quantity in the red field "add to basket" (in the white box, where the 1 is standard).
If a product is not in stock, it cannot be placed in the shopping basket.
Unfortunately, it is not possible to re-deliver products that were out of stock when you placed your order.
However, you can choose "set a stock alert", so that you will receive an email as soon as it is back in stock.
You can use the return form for the written or digital notification. Filling out the form is not an obligation. To exercise the right of withdrawal, it is sufficient for you to send us your notice within the withdrawal period of 30 days, starting on the date of placing your order.
You may return any unused, unwanted and undamaged products, if notified to us by phone, fax or email within 60 days of receipt of the goods - and be refunded. Goods are returned at the cost of the buyer unless agreed with customer services prior to sending.
When you receive an order, please carefully examine all products upon delivery and report any damages with the courier. Where the products cannot be examined immediately please sign for the order as ‘unchecked’.
Please report any damages or defects reasonably discoverable on first examination within 3 days. Please send pictures and/or videos by email of damaged items. Provided we receive these notices, we will replace the missing or damaged products without further charge.
If we do not receive such notices within the stated time frame, we will be discharged from all liability (whether arising in negligence or otherwise).
We will be under no liability in respect of any defect arising from fair wear and tear, or any wilful damage, negligence, subjection to abnormal conditions, failure to follow GreatArt’s or manufacturer's instructions (whether oral or in writing), misuse or alteration of the products without our approval, or any other act or omission on your part, your employees, agents or any third party.
Only return products when you have prior clearance from our Customer Service team at Alton. Please call the office on 0300 303 4224 for instructions.
You can return orders/items to the store. This will need prior clearance with our customer services team. Please make sure you have your delivery note upon drop off.
Refunds/Exchanges cannot be actioned by the store, your order will be handed to Customer Services to be actioned”
You are responsible for shipping the products to be returned.
Only return products when you have prior clearance from our Customer Service team. Please contact our customer service team for instructions.
For some articles, safety data sheets are available for download on our webshop.
This means that there are potentially harmful substances in the product. For more information, download the PDF that can be found under the tab "information" for the products that it concerns.
Through our newsletter, we regularly inform our customers about promotions, offers and discount codes.
Not registered yet? Subscribe
Using the promotional code
Fill your shopping basket as usual. When you are completely finished and your shopping basket opens, you have the opportunity to add a promotional code.
- After entering the code, click on the grey arrow to the right of the text box.
- The voucher will then be added to the shopping basket and the discount will be calculated.
- Is it not working? Please contact our customer service before placing your order.
To redeem a gift voucher on our website, enter the code in the shopping basket: "enter voucher code". After entering the code, click on the grey arrow next to the text box.
If you buy a gift voucher online, you will receive it within a few minutes to the entered email address.
Always check your email address extra carefully!
Don't want to spend the voucher in one go? No problem at all. The residual value will automatically remain on the voucher, so that you can spread it over several purchases.
We like to share our passion for art, to present you with new techniques and allow the artists we interview to share theirs tips and tricks on their preferred techniques.
Our magazine is full of interesting articles and features to inspire and keep you up to date with the latest information from the world of art, including products, events and art clubs to help you make informed decisions.
You can always find our current promotions in our webshop.
Would you rather have a physical copy? You can pick it up in our store.
If you are subscribed to our newsletter, you will automatically receive an update as soon as the latest promotion is online.
In addition to our seasonal offers, we also have many exclusive offers and promotions.
Want to stay up to date?
You will also find a link to The Great Art Materials Blog which tests and trials GreatArt products, and posts advice and tips on how to get the best out of them.
Students may register for a VAP card in our London Shoreditch store by presenting a valid Student Card or Student ID. The VAP card entitles you to:
- 15% off throughout the year
- birthday offers should you register a day and month of birth with us.
Offer is not valid on gift vouchers, books, magazines, or the I LOVE ART range. Nor is it valid on products which are already discounted from RRP or from their catalogue price.